“The product is fun and lets me flex my creative muscles every season, but the best part of working here honestly, is the team. The people I work with are amazing, and that counts for a lot in the design industry!”

Sean, Designer

Bilingual Customer Care and Operations Representative
in CA - Dixon

Job Description

Summary of Position: The Customer Care and Operations Representative will be responsible for providing exceptional, legendary customer service to all our customers across Gymboree brands. The representative will support our third party call center, receive and return customer calls/emails quickly and assist in off phone tasks. In addition to the ability to perform all of the functions essential and marginal listed for each functional area in which he/she may be working, the Customer Care Operations Representative will report directly to the Supervisor or Manager of Customer Care and support members of the Customer Care Team.

Primary responsibilities/essential functions of this position include the following, and may be subject to change based on operating necessity.

  • Provide support to the entire Customer Care team including our third party call center.
  • Handle a % of calls & emails from customers and retail stores across all brands.
  • Mentor, coach and educate third party associates via chat, email and phone.
  • Day to day duties may include but are not limited to: customer order verification, processing customer refunds, data entry, monitoring our social community pages and partnering and working with different functions of the business to assist in resolving Level 2 contacts.
  • Take on additional functions and projects as required based on operating necessity.

Job Requirements

Essential Knowledge, Skills and Abilities:

  • BA degree a plus but not required
  • 2+ years of customer service experience (preferably in retail)
  • Strong communication skills, both verbal and written
  • Proven record to handle escalated contacts in a successful manner that would delight any customer
  • Team player, positive attitude, ability to adapt to changes, detail oriented
  • Ability to work independently
  • Flexible schedule to include weekends, some holidays, early or late shifts depending on business needs.

Work Hours and Environment:

  • The Gymboree Call Center is open between the hours of: 6:00am - 7:00pm Monday through Friday and Saturdays from 7:00am - 3:30pm Sundays from 8:00am - 4:30pm.
  • Overtime and working holidays may be required based on business needs. Call center hours may vary for events and holiday seasons. Weekend work is a must. Call center environment.

Communication done throughout the interviewing process will be via email, so be sure to include a valid email address when applying.

The Gymboree Distribution Center uses SparkHire, an online video interviewing platform, for candidates to complete their initial assessments at their convenience. Candidates may also choose to complete a phone interview in lieu of video interviews.

We conduct thorough criminal background checks and drug screens.*

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Job Location

2299 Kids Way
Dixon, CA  95620

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Gymboree Group, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected under applicable local, state and Federal law.

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Gymboree Group, Inc. offers reasonable accommodation during the application process for qualified individuals with disabilities. If you need assistance during the application or interview process and in completing new hire paperwork to accommodate a disability, please email requests to staffing@gymboree.com

Gymboree Group, Inc. also offers reasonable accommodation during employment in accordance with federal, state and local laws.